Delivery & Returns

If you would like to return an item please email info@uniqueavenue.co.uk or fill our the contact form below.

If you are not completely satisfied with your purchase, we're sorry to hear that, however, simply return the item to us in its original unused condition within 14 days of receiving the item. 

Returned items should be unused, unworn and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the delivery charge. Alternatively, if preferred, we will also be happy to exchange the item. Please note, we cannot guarantee an exchange, if the item is not in stock at the time we receive your return, we will give you a refund instead. 

Please note: 
Goods will only be accepted for return if they are returned within 14 days of purchase, unless we have notified you otherwise. 

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel recorded delivery. 

 

Once we have received your return, it can take up to 10 working days for the refund to show in your account.

Delivery charges are non refundable. 
Gift Vouchers are non refundable.

Customised and personalised items are non refundable. 

Sale items are non refundable.

 

Any problems, please contact us via email at info@uniqueavenue.co.uk